Customers at the heart of global expansion plans for Yorkshire stairlift company

Bespoke Stairlifts, a prominent Yorkshire company, has already established itself as a global exporter of quality stairlifts. With nearly 20 years of experience in designing and manufacturing stairlifts in West Yorkshire, the company now serves clients in 60 countries worldwide, as well as closer to home.

Despite their remarkable business success, Bespoke Stairlifts shows no signs of complacency. According to Joanne Kennedy, the Commercial Director, their focus remains on nurturing their achievements while continuing to grow. She emphasises, "We aim to expand our business while retaining the key factor behind our success—an approachable manner that prioritises supporting our partners and developing strong working relationships that benefit them and their customers."

Location is no barrier to accessing Bespoke Stairlifts' expertise. Their experienced design and build teams consistently deliver high-quality products, supported by seamless logistics and installations. Their commitment lies in tailoring their services precisely to the unique needs of each customer. This involves active listening, providing expert advice on achieving desired outcomes, and collaborating to establish a work plan that suits the customer perfectly.

Staying True to Their Origins

Bespoke Stairlifts was founded in 2003 with a clear mission: to offer cost-effective and reliable stairlift solutions, enabling customers to access their staircases with ease. Today, in collaboration with their global partners, the company takes pride in having helped thousands of customers remain in their own homes, offering them peace of mind and independent living through their innovative stairlift solutions.

The Power of a Dedicated Team

The core of Bespoke Stairlifts' success lies in the continual development of their dedicated and highly skilled team, all of whom share the company's values. Over the past few years, the company has made substantial investments in key areas to match their growth aspirations. Notably, product development, design, and manufacturing have all benefited from a strategic approach aimed at providing custom solutions that mutually benefit their partners.

Bespoke Stairlifts are fully committed to further development in the future. Being members of the BHTA (British Healthcare Trades Association) Bespoke Stairlift are actively involved in ensuring industry standards met and continuously improved. Bespoke Stairlifts are also embarking on additional accreditations to improve business practices, ISO 9001 quality management system and Investors in People are currently being undertaken to raise the company’s professionalism further.

Reaching Out Worldwide

As the demand for their stairlifts grows worldwide, Bespoke Stairlifts constantly strives to develop their multilingual sales team to provide dedicated service across the globe. Understanding the unique needs of each global market places them at the forefront of the stairlift industry. They acknowledge that partner requirements can vary from one country to another, and thus, their bespoke solutions and services are precisely tailored to meet those needs.

Jamie Cunningham, the Sales Operations Manager, affirms, "Thanks to our global dealer network, our stairlifts are installed worldwide. This achievement reflects the combined efforts of the Bespoke Stairlifts team and our collaborative partnerships, enabling us to offer cost-effective design and build solutions along with reliable shipping options. We are now in an excellent position to expand our network, ensuring each partner receives the first-class service often lacking elsewhere in the industry."

Designed for You

The development of their core products has always been pivotal in building their dealer network. With a comprehensive range of both curved and straight stairlifts, Bespoke Stairlifts can provide turnkey solutions that accommodate any request from their partners. The Synergy straight stairlift, known for its simplicity of installation and fast delivery times, has been experiencing consistent month-on-month sales growth. Packed with user-friendly features, the Synergy straight stairlift is poised for even greater success.

Similarly, the Infinity curved stairlift, their flagship product, has seen substantial growth in recent years. This can be attributed to their investments in product development, complemented by the introduction of highly skilled fabrication and assembly teams. Both curved and straight products offer end users solutions designed with their specific needs in mind, allowing them to safely regain the freedom of their own homes.

Leading the Way in Customer Journey

Bespoke Stairlifts takes pride in offering an industry-leading customer journey. Their knowledgeable and experienced multiskilled account managers provide support in all areas of the business. They liaise with the design, manufacturing, and logistics teams to keep partners updated on the progress of their orders. The company places great importance on partner feedback, continuously striving to improve and enhance their services. Research and development efforts are rooted in understanding how Bespoke Stairlifts' partnership can improve partners' businesses.

To learn more about Bespoke Stairlifts' services and product range, visit their website at www.bespokestairlifts.com where one of their experienced account managers will be ready to support you on your journey with Bespoke Stairlifts.