Chance to air your views in the East Riding Libraries customer survey

The East Riding Libraries team said it was delighted with the number of responses received so far to its customer survey.

Thursday, 20th May 2021, 10:37 am
The libraries survey is still available to complete until Sunday, May 30, 2021.

The questionnaire was launched at the start of May to gather customer feedback from users and non-users of the service and inform decisions for the future.

An impressive 1,300 responses have been received online so far, but the team is keen to gather as many more as possible before the closing date.

The survey is still available to complete until Sunday, May 30, 2021.

Feedback is welcome from all residents in the East Riding; those who use the library service and also those who currently don’t can also provide some valuable input.

Based on the government roadmap, East Riding Libraries is hopeful that social groups can be reinstated in library spaces in the coming months, and the survey responses will help the team to review what’s going to be offered in line with what customers want.

Councillor Mike Medini, portfolio holder for cultural and leisure assets, said: “We’d really appreciate people’s thoughts on the library service, whether a member or not – all are encouraged to complete the survey.

“You may not use the service at the moment, but may see the value to others as a social community hub and study space. This is a great opportunity for everyone to find out what’s available, but also have your say.”

The survey can be found online at, and paper copies will be available from library branches and mobiles for those without internet access, which must be completed and returned by Sunday, May 30.