National coach operator hunting for senior ‘travel ambassadors’

National Express senior ambassadors Anne and Art Zarb.
National Express senior ambassadors Anne and Art Zarb.

National Express has launched a search for travel-loving senior citizens from Pocklington to review its coach services in return for free travel.

The coach operator is looking to appoint a number of senior ‘travel ambassadors’, to help review and feed back on services in return for free coach trips around the UK.

Ambassadors will be able to take a complimentary coach journey of their choice every month, following which they are invited to feed back their experiences using a simple form.

They will be asked to comment on different aspects of their journey and National Express will use the information to refine its customer experience.

The search has begun today with the aim of having ambassadors from Pocklington travelling during the summer, so they can give their perspective on some of the top holiday destinations on National Express’ UK-wide coach network.

Previously appointed National Express ambassadors Art and Anne Zarb, originally appointed in 2013, have once again been selected, having explored the length and breath of the UK by coach.

Art, 75, a former wedding photographer, and his wife Anne, 70, a retired dressmaker dislike long car journeys but enjoy the stress-free nature of coach travel, as it enables them to sit and relax while someone else does the driving.

Art said: “We are delighted to be appointed as ambassadors again this year; it is such a fantastic thing to be able to travel around the country for free on very comfortable coaches and see all sorts of places.

“As ambassadors we’ve been sightseeing, we’ve gone to the beach, we’ve walked in the country – I’d thoroughly recommend it to anyone.”

National Express UK Coach Managing Director Tom Stables said: “Customer engagement is absolutely key to continually improving our services and we’re really excited to once again launch a search for senior ambassadors. Our senior travellers are highly-valued and discerning customers making them the perfect group to sample our services and give us their feedback.

“We’re really looking forward to hearing from older customers from Pocklington who would like to get involved.”

National Express offers a senior citizens coach card. Available to customers aged 60 and over, it gives users a third off all standard coach fares, including to airports, includes a dedicated seniors phone number and access to discounted third-party offers such as; restaurants, hotels; and theatre trips.

To apply to become a senior ambassador please write to National Express, stating in no more than 150 words why you would make a great travel ambassador.

Entrants must be aged sixty and over and be willing to share their experiences online.

Interested parties should apply to: David Wrottesley, Ambassador Competition, National Express House, Mill Lane, Birmingham, B6 5DD.

For more information or to book visit the website ( or call the customer contact centre 08717 818181.