The Humberside Fire and Rescue Service has attained nine consecutive years of achieving the Customer Service Excellence Award.
Following a recent audit, Société Générale de Surveillance (SGS) revalidated the award for a further 12 months.
The Customer Service Excellence standard tests in great depth those areas that research has indicated are a priority for customers, with particular focus on the following criteria:
l Customer Insight
l The Culture of the Organisation
l Information and Access
l Delivery and Timeliness
l Quality of Service
A spokesman said: “After speaking to the deputy chief Fire Officer, senior managers, front-line staff and support staff, as well as a range of partners and customers of the Service and reviewing evidence, Mr Matthew Watson of SGS informed us that the Customer Service Excellence award would be re-issued for another 12 months.”
Visit http://www.humbersidefire.gov.uk/about-us/what-we-do/achievements to read the full report.