New service offered to crime victims

Humberside Police and Crime Commissioner Matthew Grove.
Humberside Police and Crime Commissioner Matthew Grove.

For the first time victims of crime in Humberside can now go online to keep up-to-date with the progress of investigations into their case.

TrackMyCrime is a secure website which provides an online tracking service for victims, allowing them to receive updates on their investigation and exchange messages with the officer in the case without the need to speak to them directly.

The system, which also provides a text message facility that notifies people when there is an update to their investigation, can be used on mobile devices and tablets as well as regular computers, enabling victims to correspond with the police at a time and place that best suits them.

Humberside will be the fourth force to take on the scheme, which is a secure Ministry of Justice design, and only the second to use two way messaging, offering victims the freedom to send messages to the force as well as receive them.

All victims who have an email address will be automatically opted into TrackMyCrime and will then be required to register online with the system to send and receive messages. Since going live in Humberside in late December, nearly 500 victims have now logged in to use the system.

An update is sent from the force’s own crime management system to TrackMyCrime so a victim can log in to view it at a time or location convenient for them. A victim then has the ability to contact the officer in the case if they have a further question on the update, wish to provide further information or update details of property stolen or damaged. Police and Crime Commissioner Matthew Grove added: “This is a great example of how technology can improve the service to victims of crime whilst freeing up valuable officer time to target criminals and investigate offences.”

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