This is the moment a driver watches in horror as a petrol pump wracks up a bill – even though no fuel is comping out the pump.
Adam Frewin went to fill up his van with diesel last week.
The 31-year-old building maintenance worker couldn’t believe his eyes when he placed the nozzle into his van and realised not a single drop of diesel was coming out.
To his horror, he was still being charged for fuel which he clearly wasn’t being given – so he pulled out his phone to film the pump delivering nothing but air as proof.
And when he went to complain to staff about the faulty pump, he was made to pay the full cost for fuel he never received.
Adam, from Reading, claims staff at the Esso garage even accused him of trying to con them into letting him get away with stealing fuel.
“As soon as I started filling up I could feel that the pump didn’t feel right”, said Adam, who was had pulled into Esso’s Shinfield garage for fuel.
He said: “I pulled it out slowly to check and straight away could see that no fuel was coming out. I was close to empty.
“It just didn’t make sense. All that was coming out was air. I had no idea what was going on.”
Luckily for Adam he noticed the pump was faulty almost straight away and having pumped £4 worth of hot air into his van instead of fuel, went to complain to staff.
But he claims when inside, workers didn’t think he was being serious and wouldn’t let Adam leave without paying the money he owed.
Another customer who had used the same pump before Adam went to complain to staff as well, but Alex claims both of them had to pay for fuel they never received.
Adam reluctantly handed over the cash and went on to lodge a complaint with Esso’s area manager, who called him the next day to apologise.
He was also issued with a full refund and given a £20 good will gesture for the inconvenience of the mix up.
Adam said: “He argued that the pump was working but I even had a video as proof that it was broken.
“I had to pay the money there and then and just dealt with it afterwards.
“The area manager phoned me on Tuesday and said there was a fault with the pump. I did appreciate that.”
Adam posted a clip of the faulty pump on Facebook to raise awareness among friends who regularly use the garage.
He said: “I just wanted to make people aware of what was going on.
“I’m definitely going to be more wary whenever I fill up in the future, no matter where I am.
“I’ll be extra careful.”