Support on tap to stem water bills struggles

Yorkshire Water has a number of schemes in place to help those who need it and across the county is making up to �11.5m available in a bid to help 37,500 customers.
Yorkshire Water has a number of schemes in place to help those who need it and across the county is making up to �11.5m available in a bid to help 37,500 customers.

Yorkshire Water is aiming to help thousands of customers across Hull and East Yorkshire who are struggling, by offering financial support to help pay their water bills this financial year.

The company has a number of schemes in place to help those who need it and across the county is making up to £11.5m available in a bid to help 37,500 customers.

Yorkshire Water has four main schemes: Resolve, which helps those who are struggling to catch up on previous bills. WaterSupport, which helps customers on lower incomes pay water charges and Community Trust for customers who have arrears.

There is also Watersure, which can help those on a water meter, receive an income-based benefit and either have a medical condition which requires more water or if they have three children under 19.

The average saving for a WaterSure customer is £461.92 a year and for WaterSupport is £183.84.

Over the previous four years the company has helped over 60,000 customers saving them £35m.

Yorkshire Water customer support manager Angie Markham-Nock, said: “We understand the worry that debt and bills can cause customers, which is why we have a number of schemes in place to help.

“If customers are struggling to pay bills, we really are here to help. They can ring us on 0345 1 299 299 and we will go through the options and help in whatever way we can.”

ue Anderson from StepChange debt charity, said: “In the first half of 2019, around a quarter of the clients who turned to StepChange for help with their debts were in arrears on their water bills.

“Anything that makes it easier for people to keep up with their commitments, and to get help when they need it, is very welcome.”

Visit the Yorkshire Water website at www.yorkshirewater.com/billing-payments/help-paying-your-bill/ for further details of each scheme and how to apply.