Pocklington residents and businesses left without phone or internet after workmen damage cables

Residents and businesses in the Pocklington and district area were without any internet or phone connection on Friday and Saturday (May 14 and 15) after workmen damaged cables near Barmby Moor on the A1079.

Tuesday, 18th May 2021, 11:30 am
BT Openreach teams work to restore the phone and broadband services.

The incident cut off everyone supplied by BT Openreach which includes BT, Sky and TalkTalk, and included Pocklington, surrounding villages and out to Market Weighton.

Many shops and businesses were also unable to accept card payments or online orders, and some had to close shut early.

One disgruntled resident said: “The internet at my home and business was off for 30 hours because of someone slicing a cable. I thought contractors were supposed to check these things before the start, it’s not good enough.”

A spokesperson for Openreach said: “19 of our engineers worked throughout Friday and Saturday to restore phone and broadband services to thousands of customers in the Pocklington area, after a number of our cables were badly damaged by a utility company.

“This was one of the most difficult repair jobs we’ve experienced locally in recent years, and it took a huge effort from everyone involved to get the work carried out so quickly. Repairing damaged broadband infrastructure is challenging, time-consuming and requires a great deal of manual labour.

“Multiple cables and ducting, covering around 1,000 metres in total, had to be cleared and then replaced, such as was the extent of the damage.

“Services were eventually restored just before 11.30pm on Saturday.”