Mindful Memorials’ innovative ‘walk and talk’ meetings to help clients post lockdown

A memorials business with a head office in Melbourne has introduced new measures to help its clients post lockdown.

Monday, 12th April 2021, 3:20 pm
Adrian and Anna Buckley at Mindful Memorials’ head office in Melbourne.

A memorials business with a head office in Melbourne has introduced new measures to help its clients post lockdown.

Among the initiatives introduced by Mindful Memorials at the Masons’ Yard are innovative ‘walk and talk’ meetings, pre-booked appointments, home visits and virtual meetings.

The Masons’ Yard’s branch manager Carol Nesfield said: “We introduced walk and talk appointments so that we could meet clients outdoors in a Covid secure environment and they have really taken off.

“Some clients prefer to meet in the cemetery, whilst others prefer to discuss memorial options on a favourite walk. Memorials are such a personal tribute and people often find it easier to share stories about their loved ones as they walk.”

The Masons’ Yard is the head office for the eight memorials businesses owned by Mindful Memorials (part of J. Rotherham Ltd).