Yorkshire Water Voted Champion Utility By Customers

yorkshire water

Published on 12/03/2013 12:37

Yorkshire Water has been named the best utility in the UK for customer satisfaction, according to the latest research by the Institute Of Customer Service.

The water company came top in the utilities sector of the Institute Of Customer Service’s twice-yearly customer satisfaction index (UKCSI), scoring more than three points above the sector average and more than one full point above the company in second place.

Richard Flint, Chief Executive of Yorkshire Water said: “Providing a great customer experience is a key objective for us. This latest survey reflects the high standard of our service and we’re delighted that our customers have given us this accolade.

“We have strong partnerships in place, both with our sister company Loop, which handles most of our calls and correspondence, and also with key suppliers who carry out work on our behalf. Our customer service ethos, professionalism and pride in every job is carried through to those who work on our behalf, as well as being critical for our own staff.”

The UKCSI asks customers to rate organisations on key attributes of customer service including professionalism, quality and efficiency, ease of doing business, problem-solving, timeliness and the way complaints are handled.

Across every sector measured in the UKCSI, there are clear linkages between the levels of customer satisfaction that organisations achieve and measures of customer behaviour which are strong indicators of tangible business benefit. As well as specific elements of behavioural loyalty, the evidence from UKCSI shows that in every sector there is a clear correlation between improving satisfaction and:

reduced occurrence of reasons to complain

increased willingness to recommend

increased intention to remain a customer

increased willingness to buy more products

News

Looking for...

Featured advertisers

Jobs

Search for a job

Motors

Search for a car

Make Model Price from Price to

Property

Search for a house

Buy Rent

Bedrooms Price from Price from Price to Price to

What is a Cookie?
What is a Flash Cookie?
Can I opt out of receiving Cookies?
About our Cookies

Cookies are small data files which are sent to your browser (Internet Explorer, Firefox, Chrome etc) from a website you visit. They are stored on your electronic device.
This is a type of cookie which is collected by Adobe Flash media player (it is also called a Local Shared Object) - a piece of software you may already have on your electronic device to help you watch online videos and listen to podcasts.
Yes there are a number of options available, you can set your browser either to reject all cookies, to allow only "trusted" sites to set them, or to only accept them from the site you are currently on.

However, please note - if you block/delete all cookies, some features of our websites, such as remembering your login details, or the site branding for your local newspaper may not function as a result.
The types of cookies we, our ad network and technology partners use are listed below:
- Revenue Science ►
  
  A tool used by some of our advertisers to target adverts to you based on pages you have visited in the past. To opt out of this type of targeting you can visit the 'Your Online Choices' website by clicking here.
- Google Ads ►
  
  Our sites contain advertising from Google; these use cookies to ensure you get adverts relevant to you. You can tailor the type of ads you receive by visiting here or to opt out of this type of targeting you can visit the 'Your Online Choices' website by clicking here.
- Webtrends / Google Analytics ►
  
  This is used to help us identify unique visitors to our websites. This data is anonymous and we cannot use this to uniquely identify individuals and their usage of the sites.
- Dart for Publishers ►
  
  This comes from our ad serving technology and is used to track how many times you have seen a particular ad on our sites, so that you don't just see one advert but an even spread. This information is not used by us for any other type of audience recording or monitoring.
- ComScore ►
  
  ComScore monitor and externally verify our site traffic data for use within the advertising industry. Any data collected is anonymous statistical data and cannot be traced back to an individual.
- Local Targeting ►
  
  Our Classified websites (Photos, Motors, Jobs and Property Today) use cookies to ensure you get the correct local newspaper branding and content when you visit them. These cookies store no personally identifiable information.
- Grapeshot ►
  
  We use Grapeshot as a contextual targeting technology, allowing us to create custom groups of stories outside out of our usual site navigation. Grapeshot stores the categories of story you have been exposed to. Their privacy policy and opt out option can be accessed here.
- Subscriptions Online ►
  
  Our partner for Newspaper subscriptions online stores data from the forms you complete in these to increase the usability of the site and enhance user experience.
- Add This ►
  
  Add This provides the social networking widget found in many of our pages. This widget gives you the tools to bookmark our websites, blog, share, tweet and email our content to a friend.
- 3rd Party Cookies ►
  
  We use Advertising agencies to provide us with some of the advertising on our websites. These include (but are not limited to) Specific Media, The Rubicon Project, AdJug, AdConion, Context Web. Please click on the provider name to visit their opt-out page.

Yorkshire Water Voted Champion Utility By Customers

Top stories

News