The total number of complaints against Humberside Police rose 24% to 541 in 2013/14, compared to an increase of 15% for England and Wales, statistics issued by the Independent Police Complaints Commission show.
The rise follows a decrease of 3% in the force’s recorded complaints in 2012/13.
Some of the increase in 2013/14 is down to the definition of a complaint being broadened beyond an officer’s conduct to include ‘direction and control’ matters to do with operational policing.
A complaint case may have one or more allegations attached to it. A total of 923 allegations were made against Humberside Police. Per 1000 employees the force recorded 202 allegations, compared to 251 for all forces in England and Wales.
A complainant has the right to appeal about the way in which a police force has handled their complaint. 28% of appeals from the public against Humberside Police were upheld by the IPCC, compared with a 16% upheld rate for those considered by the force itself. The overall uphold rate by police forces in England and Wales is 20%, compared with 46% by the IPCC.
The IPCC upheld 30% of 37 appeals where people were unhappy that Humberside Police had not recorded their complaint, and 27% of 48 appeals from people unhappy with the Humberside Police investigation into their complaint.
In 2013/14, Humberside Police finalised 454 complaint cases in an average of 91 working days, compared to an England and Wales average of 101 working days.
Across England and Wales the most common complaints involve allegations that an officer has been neglectful or failed in their duty, or that an officer’s behaviour has been uncivil, impolite or intolerant.